Frequently Asked Questions (FAQ)
About Blanc de Jade
What is Blanc de Jade? Blanc de Jade creates premium handmade porcelain tableware inspired by the refined aesthetics of Chinese ancient dynasties. Our porcelain, crafted from exclusive jade porcelain. embodies an elegant minimalist style, exceptional whiteness, and a distinctive silky, matte texture. Each piece is thoughtfully designed to enhance daily rituals and elevate sophisticated dining experiences.
Where is Blanc de Jade porcelain crafted? Our porcelain is exclusively handcrafted in Jingdezhen, China—the historic “porcelain capital of the world.” This city is renowned for its centuries-old traditions, exceptional craftsmanship, and unparalleled quality of porcelain production.
Material and Craftsmanship
What makes Blanc de Jade porcelain unique? Our porcelain is distinguished by its incredible whiteness, translucency, and tactile softness. Each piece is meticulously shaped by skilled artisans, unglazed to retain its natural beauty, and fired at extremely high temperatures, ensuring strength, durability, and lasting purity.
Is Blanc de Jade porcelain food-safe? Absolutely. Blanc de Jade porcelain is fully vitrified during the firing process, making it entirely food-safe, non-toxic, non-porous, and hygienic. It’s perfectly suited for everyday use and special dining occasions.
Product Care and Usage
How do I properly care for my Blanc de Jade porcelain? To maintain your porcelain’s pristine condition, we recommend gentle hand-washing with mild dish soap and warm water. Avoid abrasive scrubbers or harsh cleaning chemicals to preserve the porcelain’s silky, matte finish.
Can I put Blanc de Jade porcelain in the dishwasher? Though dishwasher-safe under gentle settings, we strongly recommend hand-washing to ensure long-term preservation of the porcelain’s matte texture and elegant appearance.
Is Blanc de Jade porcelain microwave and oven safe? Our porcelain is microwave-safe for reheating purposes, but we advise against exposing it to rapid or extreme temperature changes. Avoid direct oven use or placing the porcelain directly onto heated surfaces, as this could cause thermal shock and potential damage.
Ordering, Customization, and Availability
Do you offer custom orders or bespoke designs? Yes, Blanc de Jade offers custom and bespoke design services for clients seeking unique pieces or collections. Whether you’re designing for a restaurant, special event, or private collection, contact our team directly to discuss your specific vision.
Why are certain Blanc de Jade items limited in availability? Each porcelain piece is carefully handmade in small batches, ensuring attention to detail and exceptional quality. The artisanal process naturally limits production volumes, making our collections exclusive and highly coveted.
Shipping, Returns, and Exchanges
Do you ship internationally? Yes, Blanc de Jade ships globally. International orders may incur additional customs duties or import taxes, depending on local regulations in your country. Please review your local import policies prior to ordering.
What is your return and exchange policy? Blanc de Jade accepts returns or exchanges within 14 days of receiving your order, provided that the items are unused and returned in their original packaging. Please contact our customer support to initiate the return process.
My porcelain arrived damaged—what should I do? We take great care in packaging our products safely, but if an item arrives damaged, please contact us within 48 hours of receiving your order. Include detailed photos of the damaged item and packaging. We will promptly assist in arranging a replacement or suitable resolution.
Sustainability and Ethical Practices
What sustainability practices does Blanc de Jade follow? Sustainability is fundamental to our philosophy. We exclusively produce our porcelain in very small batches and primarily made-to-order, greatly reducing waste and avoiding overproduction. This careful and deliberate approach ensures minimal environmental impact while providing you with products crafted thoughtfully and sustainably.
Contact and Further Assistance
How can I contact customer support? You can reach our customer support team via email, through our website’s contact form, or by messaging us on our social media platforms. We’re here to assist you with inquiries, special requests, or further information about our products and services.
Do you offer gift services or personalized packaging? Yes, Blanc de Jade provides elegant gift wrapping and personalized packaging options upon request. Perfect for special occasions, weddings, corporate gifts, or simply showing appreciation, our porcelain makes a thoughtful and memorable gift.